Return Policy for Glowzen Skincare

At Glowzen Skincare, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help!

Eligibility for Returns
You have 30 calendar days from the date you received your product to initiate a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items
Certain items are non-returnable, including:

• Gift cards
• Items marked as “final sale”

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at support@glowzenskincare.com with your order number and the reason for the return.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Packaging: Please pack the item securely in its original packaging, including all accessories and documentation.

Shipping Costs
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item sent).
Shipping costs are non-refundable.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges
If you need to exchange an item for the same item, please contact us at support@glowzenskincare.com to initiate the process.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@glowzenskincare.com so we can resolve the issue.

Contact Us
For any questions about our return policy, please contact us at:
Email: support@glowzenskincare.com

Thank you for choosing Glowzen Skincare!